Custom information question

I placed my novelty ID order 5 days ago and the tracking info hasn't updated since it was first created. Is this normal?

Starting to get worried. When should I reach out to customer service? Has anyone else experienced this?

33 views 4 replies

01-17-2026 12:03

Update: Customer service responded within 2 hours when I had a question. Impressive!

01-17-2026 21:13

Thanks for the update! I'll keep this in mind when I order.

01-17-2026 17:18

Great tips for newcomers. Wish I had seen this before my first order novelty ID!

01-17-2026 17:33

Did you pay for express shipping for novelty IDs or standard? Just trying to gauge timing.