Promo code isn't applying at checkout

I placed my order 14 days ago (payment confirmed, received order number) but my order status is still showing "Processing" with no updates.

Timeline:
• Day 1: Order placed, payment confirmed
• Day 2: Photo approved (this was quick!)
• Day 3-14: Status still says "Processing" - no tracking info

I paid with Bitcoin and the transaction confirmed on the blockchain within an hour of my order. My account shows the order but no tracking number yet.

My questions:
1. Is this processing time normal?
2. At what point should I be concerned?
3. Has anyone else experienced this delay?
4. When should I contact customer service?

I'm trying not to be that anxious customer who emails every day, but I also want to make sure nothing went wrong with my order. Is this just the normal waiting period or should I reach out?

For those who've ordered recently - how long did "Processing" status last before you got tracking info?

Thanks for any insight!